With TeamViewer, the Healthcare Business Division at Konica Minolta, Inc. offers remote support for medical imaging diagnostic equipment both within Japan and abroad. While the company has worked in this field since the era of capturing X-ray images on silver halide film, Konica Minolta has expanded into multiple fields, including ultrasonic imaging equipment and medical IT services.
Expanding business required increased field service engineer staff. However, they had to limit the number of additional employees, while still improving customer satisfaction. Given the changes in modern work formats, they now use TeamViewer to offer early-stage remote support.