With its solutions, Koppermann Computersysteme GmbH offers companies from the fashion industry a technical foundation for their business success. As an example, its industry-tailored Product Lifecycle Management (PLM) solution enables all players involved in the development process to jointly implement ideas and create new fashion collections – from the designer’s initial idea to the point where the customer can buy the final item.
For bringing fashion collections to market on schedule, entire teams work together internally and externally, regardless of location or time zone, across divisions with identical and always up-to-date product data and information in real time. Therefore, any issues with the deployed software need to be solved quickly.
To serve its customers in the best possible way, Koppermann is committed to providing seamless support and has accomplished this with TeamViewer: thanks to its ease of use, fast connections, and reliable performance, TeamViewer is its first choice for optimizing remote support, collaboration, and training processes – keeping its customers happy.
In the fashion industry, everyone involved in getting a collection in time to the market, from designers to merchandise planners, is under serious time pressure. Fast fashion timelines are standard across the industry, and in order to meet schedules, companies depend on their IT solution to always work properly, or, in case of a problem, on the manufacturer to help immediately.
At Koppermann, service level agreements (SLAs) define the type and scope of support services to be provided. As a solution provider, Koppermann wanted to further optimize its support processes and was looking for a new remote connectivity platform. In the event of a problem with its software, its customers expect fast and efficient support. Therefore, Koppermann was looking for a solution that would enable this level of service for its 1,200 customers at any time and on any device.
“We are particularly impressed with the performance of TeamViewer. Thanks to the fast and secure connections, we are able to provide efficient remote support to our customers. This also ensures that we meet all of our SLAs, allowing us to not only meet but exceed our customers’ expectations.”
Managing Director at Koppermann Computersysteme GmbH
Koppermann turned to TeamViewer because it provided a reliable, secure, and easy-to-use solution for its remote connectivity needs. With TeamViewer, the IT team can securely connect to the customer’s site and help with a problem or question about the software, whether the customer is working on a tablet or a Mac. The problem is fixed in no time and the customer can get on with their work.
With TeamViewer as its remote support solution, the company has increased customer satisfaction and reduced downtime. Its customers receive faster and more efficient support, collaboration with customers and employees is improved, and remote training can be offered to a wider audience.
In addition, Koppermann uses TeamViewer for collaboration with employees and external customers in developing and customizing new software solutions for their specific needs. Thanks to the ability to share screen content in very high quality in real time, Koppermann is able to work even closer with its customers and develop new solutions even faster. This has led to shorter delivery times and higher service quality.
The company also offers all software training to its customers as remote training via TeamViewer. In this way, the company reaches a wider audience around the world and can further increase the acceptance and use of its software.
“Reliability is of enormous importance to us, and TeamViewer has never let us down in this respect. Its ease of use and reliable connectivity have enabled us to work even more effectively with our customers and employees, resulting in higher quality solutions and happy customers.”
Managing Director at Koppermann Computersysteme GmbH
Koppermann Computersysteme GmbH is a provider of custom software solutions for the fashion industry. Based in Germany, the company offers innovative and comprehensive software products for fashion design, product lifecycle management (PLM), project management and virtual floor management, enabling fashion companies to optimize their processes and increase efficiency and profitability.
Are you interested in remote access solutions? We are happy to explain our approach.
