Background
Established almost 30 years ago in Stockholm, Sweden, Tele2 is a telecommunications company that enables mobile and fixed connectivity, telephony, data network services, TV, streaming and global IoT solutions for millions of customers. Delivering both B2B and B2C, Tele2 runs a broadband service as well as their telephone services.
Challenges
- Provide instant trouble management for consumers and businesses
- Straightforward troubleshooting across multiple devices and operating systems
- Ensure a positive end-user experience for consumers and businesses with Tele2’s reliable service desk
Solution
With TeamViewer Tensor, the Swedish telecommunications company maximizes productivity of its service desk by helping centralise the decentralised structure of the global operations of Tele2, improving the organisation’s customer service and saving time, whilst providing efficient and high-quality services.
Results
Zane Ikauniece Software Asset Manager at Tele2
“This wouldn’t really have been possible without having TeamViewer.”
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
