Remotely control devices managed through Matrix42 with TeamViewer’s cross-platform remote support technology

IT and customer support departments globally have been faced with tremendous challenges as the device support landscape becomes increasingly more complex. As the number of devices are expected to double over the next decade, IT and support departments are looking how they can streamline and optimize service desk operations.

The TeamViewer integration with Matrix42 seamlessly extends the capabilities of the platform by enabling IT service agents to connect to affected devices directly from the incident. Agents can quickly and efficiently resolve the issue by eliminating the need for switching platforms, lengthy phone calls and inefficient operations. All remote support sessions are logged, enabling companies to generate new support KPIs and audit their remote activities.