Device Refresh

Retain: Device is suitable for the current user, no issues with the device

Repair: One or more hardware failures have been detected, indicating that this machine should be repaired

Reassign: Device is not suitable for the current user

Refresh: Device is not performing as expected

Replace: Device is not suitable for any user

Yes, the dashboard displays real-time data.

Yes, the device and its status will still show in the dashboard, with its last known status. If events which might change status (such as application crashes) have been happening while the device is offline, the data will by synced and the status will update when the device comes back online.

Status names, the rules which are the basis upon which statuses are assigned, device model categorization, user persona settings, and persona demand—basically everything.

There are enough controls available within the solution dashboard that it is not necessarily required for an admin to have to visit the TeamViewer DEX platform. However, there are features in the TeamViewer DEX platform that will further enhance any organization’s device refresh strategy.

Your customer success contact will be able to provide additional information, answer questions you may have, and assist with scheduling a demo. Alternatively, you can click here to schedule a demo.