Remote monitoring and management (RMM) — also known as remote IT management or network management — refers to the proactive monitoring of geographically dispersed networks, user endpoints, and all other elements of IT infrastructure from a centralized location.
With full remote access, remote control, and device management capabilities at your fingertips, TeamViewer turns your RMM strategy into a reality. This includes enterprise-wide visibility across your network, automated responses, and scheduling of routine tasks. Additionally, with remote access software, IT professionals can gain direct access to devices, liaise with end users, and troubleshoot issues remotely.
The end-result? Supercharged productivity for IT professionals, fast and cost-effective resolution of issues, and happier end users. All of this is underpinned by the levels of security and stability you’d expect from a trusted remote connectivity platform.
Remote monitoring and management
TeamViewer’s flexibility and cross-compatible design make it a suitable RMM software solution for a wide range of environments, including in-house IT teams, and managed service providers (MSPs), servicing both business users, and external customers. Key capabilities and features include:
With TeamViewer Device Monitoring, you can continuously monitor the performance of all devices, no matter where they are located, keeping your IT infrastructure stable, secure, and running smoothly. Identify the checks you need — such as disk space and health, CPU and memory usage, status updates, event logs, and online status — and receive instant notifications if a check fails.
Use the Remote Task Manager to view and manage all running processes and services across your environment. Accessible from your TeamViewer Remote Management dashboard, use Remote Scripting to set up scripts that take care of repetitive routine tasks on any or all of your remote devices.
TeamViewer Asset Management gives you a detailed view of all network assets across your own or your customer’s entire IT estate. Scan for all connected devices (including hidden devices) to monitor the status and performance of your entire network. This includes computers, mobile devices, printers and other peripherals, routers and switches, uninterruptible power supplies, and network attached storage. With Asset Management you can also manage a dispersed fleet of devices, schedule and roll out updates, and manage patch deployments, software installations, upgrades, and reconfigurations from anywhere.
With full remote control and a range of see-what-I-see capabilities, TeamViewer enables you to take user-focused, proactive RMM to the next level. Technicians can securely connect to any device across your managed environment. With full support for video, chat, screen sharing, and dynamic assistance, technicians get an instant view of problems and can diagnose and reconfigure as needed. At the same time, they can provide the user with real-time, hyper-relevant guidance and support.
TeamViewer Backup is an essential part of RMM that ensures business continuity and resiliency. TeamViewer Backup lets you design and implement a reliable, easy-to-manage backup and recovery strategy, suitable for even the most complex and widely distributed IT environments. Using the TeamViewer management console, you can specify what should be backed up, when, and how often. You can also monitor adherence, and intervene remotely if necessary.
What does optimum performance look like for you and your customers? What needs to be tracked, how often, and by whom? Which critical areas demand special attention? TeamViewer RMM is fully customizable, allowing you to define and enforce precisely the policies and rules you need to maintain the health of your networks.
Individually define capacity limits and performance red flags, and receive instant notifications when they are reached. TeamViewer RMM software gives you a valuable heads up on performance issues, so you can address them before they turn into problems for end-users.
With TeamViewer, there’s no need to remove users from the system to perform essential maintenance tasks. Use the built-in remote task manager and remote scripting feature to provide behind-the-scenes support and get tasks done, without disturbing the end user. Customizable scheduling means that backups, upgrades, and similar tasks can be executed remotely at any time, keeping business disruption to a minimum.
To set up TeamViewer’s remote management solution on your Windows PC, laptop, ChromeBook, iMac, or MacBook, download TeamViewer from our website. Sign up for a TeamViewer account and navigate to the ‘Remote Management’ tab. From there, you can begin the setup process for monitoring and managing your devices.
TeamViewer license holders can skip the download and connect directly from a browser.
Setting up TeamViewer’s remote monitoring and management software is simple:
Install or start the TeamViewer program on your desktop computer and make a note of its TeamViewer ID.
Enter this ID into the Partner ID field on the ‘Remote Control’ panel on your iPhone, iPad, or Android tablet (any manufacturer).
Click ‘connect’ and you’re ready to go.
Access and start using TeamViewer Remote for your iPhone, iPad, Android phone, or Android tablet (any manufacturer) by following the download link for your device from our website.
Click on the TeamViewer for Linux icon on the TeamViewer download page.
Select the download option most appropriate for your version of Linux. If in doubt, select the 64-bit DEB package.
Follow the installation and desktop session options on our Linux Remote Desktop Session information page.
All the RMM features you need for all customers and use cases in one convenient solution. Keep your tech stack streamlined.
Combine RMM with effective remote support. Configure your solution by defining individual policies to specific departmental and customer needs.
TeamViewer RMM grows with your business. Only pay for the number of endpoints you need, and scale at any time.
Save valuable time by setting up custom scripts, condition-based and time-based rules, and executing them on multiple devices at once.
Proactively maintain your systems, and effectively manage backups, firewall, and AV notifications from a single location. This reduces the likelihood of outages and intrusions, and prevents potential data loss.
By combining RMM, remote control, and remote support capabilities, TeamViewer ensures that MSPs are not only better able to meet existing SLAs, but can potentially extend their service offerings and support more users across a wider customer base.
Customization combined with scalability makes TeamViewer RMM an ideal match for MSPs. Whatever your customer’s needs, you can define exactly what needs to be monitored, and manage everything from a single console. Multi-customer, multi-location, multi-device, multi-OS — in fact, multi-everything: TeamViewer provides a single platform to reliably access, manage, and support all devices, systems, and platforms for all of your customers. As your business scales, additional clients, devices, users, and use cases can be added effortlessly under your service umbrella.
Equipped with TeamViewer RMM software, IT teams are much better able to identify and resolve performance issues and irregularities — including potential data breaches — long before end users are even aware of them. Additionally, installations, patches, upgrades, and backups can be managed remotely. With see-what-I-see capabilities at their fingertips, technicians can quickly identify problems and provide quick solutions.
TeamViewer’s RMM solution can also generate detailed and up-to-date statistics, reports, and diagnostics. These insights allow you to better understand network performance, address inefficiencies, and make more informed decisions on infrastructure optimization. And with less time wasted on physical inspections for routine maintenance, you have more time and greater potential for delivering real value to the business.
