Keep every detail in view
Exchange messages in the chat during a session and navigate through the participant list. Access messages after a call ends to ensure no details are missed.
Assist AR
Resolve issues faster with reusable AR expertise
See what frontline workers see, resolve issues remotely, and turn every support session into reusable knowledge for future troubleshooting.
TeamViewer Assist AR
Turn every support session into reusable knowledge
Provide frontline workers with real-time AR guidance, while capturing findings and using past session knowledge for faster issue resolution.
Capture and reuse knowledge
Automatically capture session insights, expert guidance, and resolutions—enabling your teams to reuse knowledge instead of solving the same issue twice.
Resolve issues faster
Give remote supporters instant access to past sessions and expert insights to diagnose and resolve issues more efficiently.
Free up your experts
Reduce repetitive support requests by making knowledge accessible to frontline workers—allowing experts to focus on complex problems.
Higher equipment uptime
Resolve issues faster and minimize downtime with immediate access to the right information.
Reduce travel
Avoid unnecessary site visits by guiding workers remotely using captured expertise—saving time, cost, and CO₂ emissions.
Streamline documentation
Eliminate manual reporting with automatically generated session summaries and captured knowledge.
Assist AR is trusted by businesses of all sizes
TeamViewer Assist AR
Resolve, capture, and reuse expertise
Fix problems remotely: TeamViewer Assist AR lets you identify and solve problems in the real world—from anywhere. Experts and on-site workers can easily communicate through real-time video calls, 3D annotations, markers, chat, and much more.
Guide with precision
Guide users visually with annotations and markers that stay anchored to real-world objects, even as the camera moves. This helps frontline workers follow expert instructions more clearly during live troubleshooting.
Break language barriers
Support users across languages and noisy environments with translated live captions. This helps global teams collaborate more effectively during remote assistance sessions.
Capture critical details instantly
Recognize printed text on machines, tools, and equipment with text recognition OCR, then copy and use it during the support workflow. This helps teams capture important identifiers, codes, or labels more easily.
Capture every interaction
Improve expert productivity, transparency, and handover by using AI session summaries to transcribe service calls and creating concise summaries.
Reuse captured knowledge instantly
Resolve recurring issues faster during remote assistance calls with in-session AI suggestions based on past session insights.
成熟獲獎軟體為您提供安全遠距存取與支援
Get started with Assist AR today
Get started for free—in four easy steps
Open the TeamViewer Remote desktop client or web app, click on the Create a session tab under Remote Support, and select Assist AR in the drop-down menu.
Copy the link to your clipboard and share it via email, WhatsApp, or other messaging platforms. Save the session.
On the mobile device, click on the session link, install the free Assist AR app for iOS or Android, and open the app.
Start a session in the desktop client or web app and accept the call on the mobile device.
Easy, fast, and free
Activate your Assist AR trial
With just a few clicks, you can get started with our premium AR remote support features.
Simply open the TeamViewer desktop client or web app, start your first remote support session with Assist AR, and your trial period will begin automatically.
If you’re unsure about any step in the process of starting a remote session, check out this video. You can also find a detailed step-by-step guide in our Knowledge Base.
Spotlight
Customer success
See how teams use Assist AR to diagnose and resolve issues faster with real-time AR remote assistance.
Frequently asked questions
Capture expertise once—use it to solve every future issue
Let our experts show you exactly how TeamViewer Assist AR works and help you find the right set-up for your company.