Background

Snowmaking system manufacturer TechnoAlpin provides remote support with TeamViewer to ensure that winter fun is guaranteed.

Challenges

Support via telephone and on-site visits should give way to a modern system with possibilities for remote access, troubleshooting and alerting.

  • Worldwide support of more than 100,000 snow guns from over 2400 customers
  • Support cases often require the collaboration of employees from different departments and locations
  • Partially poor internet connection in the mountains

Solution

With TeamViewer, TechnoAlpin meets the requirements of its customers for technical support that can be called up at any time worldwide. With just a few clicks of the mouse, service staff access the control unit on site via an encrypted internet connection.

Results

Average recovery time in remote support is 25 minutes with TeamViewer

Return on Investment after only 4 months by avoiding travel expenses

50% less time required for cases with several experts involved

Maximilian Hawlin Head of Software Development Support at TechnoAlpin

“With TeamViewer we find solutions in minutes through cross-departmental and cross-site collaboration that would otherwise take hours.”

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