TeamViewer Tensor
Overview

Feature

Multitenancy

Simplify license sharing and standardize usage of TeamViewer Tensor across your enterprise

TeamViewer Tensor enables medium- and large-sized enterprises to manage licenses easily and efficiently across their organization. Multitenancy ensures that central IT departments can eliminate the complexity of managing separate licenses for their local and regional IT, saving time and effort.

Get one singular view of all TeamViewer Tensor licenses that are used in your central organizational unit as well as satellite units that are separated by e.g. business unit, function, geography, and time zone.

With multitenancy, central IT has an overview of existing licenses within the organization. It allows administrators to identify opportunities to optimize the use of TeamViewer Tensor licenses, enabling the same secure, scalable support experience for employees and associated business units.

 
 

Feature highlights

  • Track, monitor, and control Tensor license usage across your central and satellite organizations
  • Use multitenancy to scale your support experiences in cost efficient and optimal manner
  • Streamline license management and prevent over- and under-utilization of your existing Tensor licenses
  • Central IT administrators can easily manage, consolidate, or separate users, devices, and groups based on the needs and requirements of the business

 
 

Use cases

  • Large enterprises: Complex, geographically distributed organizational structures
  • Cost optimization: Eliminate overuse or under-utilization of licenses

Key benefits

  • Standardize

    Efficiently manage user provisioning throughout the user lifecycle.

  • Simplify

    Simplify license sharing across central and satellite IT organizations.

  • Manage

    Separate, manage, and link subsidiary companies.

  • Optimize

    Track and optimize license sharing across your central and satellite organizations with ease.

Download the data sheet

Frequently asked questions

To create a multitenancy setup, you require a valid TeamViewer Tensor license. In addition, a company profile needs to be in place, so you can optimize TeamViewer Tensor within your central and satellite organizational units.

Company admins belonging to the central organization can quickly set up multitenancy which enables them to centralize, control, and consolidate TeamViewer Tensor usage within the organization.

No. Only designated company admins belonging to the central organization can see how TeamViewer Tensor is used across your organization.

Adding company profiles is similar to adding existing accounts to user management. Company administrators in the central organization can generate links and share them easily with satellite company administrators to add their organizational units to the central organization.

Company administrators overseeing Tensor usage from within the central organization can access reports in the multitenancy module and view which Tensor licenses are activated within the different company profiles, as well as the total number of full agents and the number of agents currently assigned to satellite units.

Company administrators can go to the multitenancy module and choose ‘Add company’ to generate a link and share it with a satellite company administrator to add their organizational unit to the central organization.

Yes. Multitenancy enables central company administrators to get a quick overview of the total number of Assist AR licenses and how many of them are assigned to users within a satellite organizational unit.

Only company administrators can access multitenancy. In satellite organizations, access to multitenancy is only possible if the subsidiary company profile also uses a Tensor license.

Feature spotlights

TeamViewer Tensor enables enterprises to leverage the power of remote connectivity for managing and securing their device infrastructure – in both IT and OT environments.

In addition to indispensable remote access and support features, TeamViewer Tensor offers a set of features that is designed specifically to meet the needs of large organizations with greater security, compliance, and administrative requirements.

Why TeamViewer Tensor

360° security for your enterprise

Tensor is built with enterprise-grade security in mind to give you full control over every incoming and outgoing connection.

Even wider remote device support

Tensor allows remote support across all user scenarios and device types to ensure all your enterprise devices are covered.

Scale as your business expands

As your business grows, Tensor is ready to grow with you. Scale up by providing support from mobile devices to traditional PCs to IoT devices.

Governance and compliance

TeamViewer Tensor provides you with a 360° auditing and logging functionality, so you can track all activity performed on any device. This helps protect you from abusive claims and makes your business more compliant.

Classical IT and extended OT use cases

Companies that have a large digital footprint can leverage TeamViewer Tensor for both their classical IT support needs and emerging OT support for embedded devices.

Simplify and make your support experiences intuitive

Instantly add remote support and remote access capabilities to any enterprise ITSM application with the TeamViewer Integration Suite.

Spotlight

Customer success

  1. Specsavers
  2. RTL Studios
  3. Pihlajalinna
  4. Bühler

Eyewear giant Specsavers leverages TeamViewer for the secure remote support of its 2,300 stores worldwide.

RTL Studios meets the increased demands on production processes with TeamViewer Tensor.

Pihlajalinna Oyj maximizes productivity in healthcare IT support.

Bühler relies on digital support processes with TeamViewer Tensor to support its plants and customers.
Explore more success stories