With the introduction of TeamViewer’s remote connectivity solution, Unospay’s support team can quickly respond to failures and offer remote support for unmanned devices. Out of about 3,000 service calls on average per month, today only 4 percent require the visit of a technician on-site, mostly when there’s a mechanical issue that needs fixing.
In contrast, most software-related tickets can easily be solved remotely thanks to TeamViewer. With the solution, Unospay’s support team can monitor the system in real-time, identify the issue and take the necessary actions to quickly get the system up and running again.
Since the beginning, Unospay devices are shipped with TeamViewer installed on all kiosks and POS machines by default. This makes it possible to perform easy and quick server-side upgrade or patch management for all connected devices. In addition, the support team can record detailed support items and response details, which makes it possible to predict advance inspection for each customer based on support history analysis.
Unospay has registered more than 3,000 customers’ devices directly within TeamViewer Tensor, making customer management convenient and secure at the same time by using Single-Sign On authentication. Together with the stable connection, the solution comprehensively fulfills the requirements for Unospay’s unmanned device customer support business. Through this, Unospay’s vision of ‘making our lives convenient’ is being realized by contributing to customer sales growth and improving productivity.