Secure remote control: 1E and TeamViewer | TeamViewer DEX

Challenges

Limited visibility into user issues
Slower time to resolution
Increased ticket escalations

Resolving with TeamViewer DEX

Contextual launch from Device Pillar of ServiceNow incident
Secure, policy-based access controls
Audit-ready session logging

Benefits

Faster, context-rich troubleshooting
Seamless workflow for technicians
Improved security and access governance

Discover more DEX use cases

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.
Persona-based, data-driven device refresh

Customize resource demands by persona, ensure devices are properly sized, and use real-time data to make informed device decisions.
Managing device drivers

Easily investigate installed drivers, check for unsigned or outdated ones, and update drivers or BIOS as needed to ensure optimal device performance.

Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

Schedule a demo