Secure remote control: 1E and TeamViewer | TeamViewer DEX

Challenges

Limited visibility into user issues
Slower time to resolution
Increased ticket escalations

Resolving with TeamViewer DEX

Contextual launch from Device Pillar of ServiceNow incident
Secure, policy-based access controls
Audit-ready session logging

Benefits

Faster, context-rich troubleshooting
Seamless workflow for technicians
Improved security and access governance

Discover more DEX use cases

Ensuring patch agent health

Monitor and automatically fix patch agent health issues, ensuring smooth patching operations.
Gathering user sentiment data

Deploy custom, targeted surveys to specific groups or personas through the One Platform to gather actionable feedback that drives better decision-making.
Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

Schedule a demo