Headquartered in Osaka, Japan, Sharp operates factories and research facilities in numerous countries. The product range includes LCD displays, interactive whiteboards, multi-function printers, video projectors, air conditioners, microwaves, memory cards, image sensors, and solar modules. Sharp‘s mission is to improve people‘s quality of life through cutting-edge technologies and the highest standards of innovation, quality, value, and design. To achieve this goal, business processes and the underlying IT must function flawlessly – no matter when, no matter where.
With the majority of the workforce working from home as a result of the COVID-19-related lockdown, IT support faced new challenges that the previous software tools could not handle:
TeamViewer Tensor was Sharp’s first choice when it came to adapting its IT support to the new requirements. The decisive factor was the conditional access functionality, which allows to define and monitor access rights for the support experts centrally in TeamViewer Tensor.
With TeamViewer, the enterprise digitized its IT service processes in record time, keeps its business processes up and running during the pandemic, and is well prepared for the time after.
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