ManpowerGroup Spain digitizes IT support for employees and clients

Background

For more than 10 years, ManpowerGroup Spain has been using TeamViewer‘s remote support solution in order to remotely manage and control devices such as computers, mobiles, and other devices to provide support both internally and externally.

Challenges

ManpowerGroup Spain required a remote support solution to manage and troubleshoot its devices remotely.

• Over-the-phone support and on-site visits should give way to a more efficient and modern system of remote access for problem resolution
• Goal was to optimize ManpowerGroup‘s first and second level support services
• The company wanted to improve customer experience and satisfaction

Solution

ManpowerGroup Spain uses TeamViewer for remote access and the management and control of machines to provide technical support both internally and to its customers.

Results

Thanks to TeamViewer, ManpowerGroup Spain has ensured the correct flow of communication with its clients, partners, and professionals to avoid delays during any project process due to miscommunication.

• 100% of ManpowerGroup Spain employees have TeamViewer installed on their work computers
• This resulted in maximized productivity, reduced costs and the best IT service on a single integrated remote access and support platform