Enhance the troubleshooting experience
TeamViewer Tensor empowers IT teams to initiate secure remote access sessions directly from Salesforce’s Service or Sales Cloud cases. This enables real-time troubleshooting across virtually any device or platform without leaving the Salesforce environment. With full visibility into session activity and device diagnostics, issues are resolved faster and more accurately.
If visual context is needed, Assist AR- our augmented reality solution, can be launched directly within Salesforce, enhancing the session without switching apps for faster, more efficient support. The AR-powered remote assistance session allows your supporters to guide the field user using visual guidance features.
