Without Bühler, the shelves in supermarkets around the world would remain empty: Whether flour, rice, or pasta - many foods come from the production lines of the Swiss plant manufacturer, who provides its solutions to food producers worldwide. A whole quarter of the world‘s population enjoys food that has been processed with the company‘s systems. Moreover, Bühler‘s technologies are also used to make parts for vehicles, eyeglasses, smartphones, paper, and printed products.
The Bühler Group ensures that the food production for two billion people is up and running. For this, the company relies on digital support processes with TeamViewer.
Bühler exports its production systems to over 140 countries worldwide. More than 1,000 technicians are needed to support customers and their own service teams. However, the previously used remote support software did not guarantee optimal customer support:
Bühler relies on TeamViewer Tensor, the enterprise-level solution for digital service processes. The IT and security managers at Bühler define and monitor the use and access rights for the 1,000 support experts centrally from Uzwil, Switzerland using conditional access rules in the TeamViewer Tensor management console. The settings can be rolled out and enforced centrally on all clients equipped with TeamViewer. This ensures that all remote connections are centrally managed and fully controlled.
With TeamViewer, Bühler manages to be close to its customers and employees across geopolitical, geographical, and technical hurdles and distances.
Are you interested in remote access solutions? We are happy to explain our approach.