Customer Success: Bühler


Despite travel restrictions – the Bühler Group ensures the food production for two billion people up and running. For this, the company relies on digital support processes with TeamViewer.


More than 1,000 technicians support customers and their own service teams. The previously used remote support software did not guarantee optimal customer support:

  • The previous software was almost impossible to use for customers with little IT knowledge
  • Support sessions to rural areas frequently broke down due to poor internet infrastructure
  • No documentation of the support sessions, which is required for obtaining the cyber security certification according to ISO 27001


Bühler relies on TeamViewer Tensor, the enterprise-level solution for digital service processes. With TeamViewer Pilot Bühler is digitalizing the transfer of knowledge for employees remotely thanks to augmented reality.


With TeamViewer, Bühler manages to be close to its customers and employees across geopolitical, geographical and technical hurdles and distances.

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Reduced downtimes for customers thanks to reliable and fast troubleshooting

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Significant reduction in travel costs

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Achievement of ISO 27001 cyber security certification due to logging and traceability of all support sessions

Roland Isler Senior System Administrator at Bühler

“Bühler has been certified according to ISO 27001 in 2020. Particularly in the area of security, we were able to take an important step towards this certification with TeamViewer Tensor.”

About Bühler

As a key solution partner for the food and mobility industries, Bühler is committed to helping its customers save 50% each of energy, water, and waste in their value chains by 2025. Bühler invests up to 5% of its revenue in research and development. In 2020, about 12,500 employees generated sales of 2.7 billion Swiss francs. The Swiss family-owned company operates in 140 countries worldwide and has a global network of 100 service stations, 33 production plants, and application centers in 24 locations.

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