Edith Cowan University (ECU) is a renowned university based in Western Australia, with four campuses, including two in the metro Perth area, one in Bunbury in the southwest region, and a remote campus in the APAC region. ECU is focused on delivering exceptional education through coursework, research, and community engagement.
The university employs approximately 3,700 staff using more than 6,000 university devices – MacBooks, Windows laptops, Linux servers, and diverse mobile equipment. With around 31,000 students, ECU’s helpdesk team faces a constant stream of requests for technical support, ranging from campus Wi-Fi or VPN connectivity issues, setting up university email, to more complex technical problems.
The IT team of ECU faced a huge challenge to remotely manage and support all devices, including inability to remote into Microsoft Intune and Azure AD accounts. As a result, ECU required a new remote connectivity platform that would enable IT staff to support, manage, and access off-premises devices, and on-site support. One of the top priorities was solving technical support issues while ensuring the security, privacy, and compliance of remote connections.
With its integration with modern platforms and market-leading status in remote access, ECU chose TeamViewer Tensor as the ideal solution. The successful implementation has transformed the university's remote support capabilities, delivering convenience, security, and efficiency at scale.