Skip to main content

Use case: Performance Optimization

Proactively troubleshoot Microsoft Teams Issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Challenges

  • Reactive approaches to Teams issues diagnosis require manual 1-to-1 effort.

Resolving with TeamViewer DEX

  • Resolve slowness, freezes, and random Teams crashes by clearing the cache when issues occur
  • Immediately restart the Windows audio service if it fails to ensure Teams calls have audio
  • Troubleshoot pervasive Teams issues by collecting logs and call quality data (loss rate percent, latency, and jitter) in real time

Benefits

  • Fewer tickets
  • Higher productivity
  • Better end user digital experience

Discover more DEX use cases

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.
1 из 3

Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

Schedule a demo