Use case: Real-time visibility

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Challenges

Limited visibility into user issues
Slower time to resolution
Increased ticket escalations

Resolving with TeamViewer DEX

Contextual launch from Device Pillar of ServiceNow incident
Secure, policy-based access controls
Audit-ready session logging

Benefits

Faster, context-rich troubleshooting
Seamless workflow for technicians
Improved security and access governance

Discover more DEX use cases

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

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Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

Schedule a demo