Digitalize your operations across the entire value chain, from production and logistics to dealership support.
Speed up time-to-resolution by offering technicians an innovative remote support solution.
Frontline Assist is an augmented reality see-what-I-see (SWIS) solution that enables technicians to call a remote expert directly with their smart glasses, share what they see, and instantly discuss any issue—all while keeping their hands free to carry out instructions.
Exceed customer expectations with fast case resolution, first-time-right repairs, and superior service levels and quality.
Attract and retain talent by improving communication between technicians and manufacturers, reducing written communication, and helping techs take on difficult repairs.
Scale growth by improving equipment and yard utilization, discovering and documenting best practices on-the-job, and boosting the productivity of each frontline worker.
Streamline warranty processing: With a pair of smart glasses and TeamViewer Frontline, your technicians can easily take a photo of a part that needs replacing and automatically send it for review or share with an expert in real-time.
Diagnosing issues during a vehicle inspection can take time, especially with hard-to-reach parts like engines or EV battery compartments. The integration of Frontline Assist with inspection tools helps technicians identify problems without disassembly.
Borescope
With the Inspectron WiScope® integration, technicians can easily share their view with an expert and get better support without needing to take the car apart.
Thermal camera
The thermal camera module on RealWear smart glasses allows technicians to spot overheated parts or leakages immediately, letting them get straight to work and fix the issue at hand.
RESEARCH PAPER