Enhanced device support with the TeamViewer Intune integration

The rise of remote and hybrid work environments demands reliable device management and data security. As a result, more and more companies are using unified endpoint management (UEM) solutions. One of the best known is Microsoft Intune.

Intune is an industry leader in mobile device management (MDM) and mobile application management (MAM). Unsurprisingly, there's now a growing number of partners plugged into the Intune ecosystem.

But only TeamViewer offers seamless remote access and technical support directly from the Intune dashboard.

In just a few clicks, you can activate an automatic TeamViewer rollout on all Intune-managed devices and connect to them right from Intune. Here's why you should think about using it for remote support.

In this article:

• Why integrate TeamViewer with Microsoft Intune?
• Industry use cases
• Key benefits
• Summary

Why integrate TeamViewer with Microsoft Intune?

Many companies already have Intune as part of broader Microsoft licensing agreements. The problem is that most aren’t making full use of its potential. Here’s why integrating TeamViewer with Microsoft Intune makes sense.

Enhanced support services

By combining TeamViewer’s capabilities with Intune, businesses can offer superior support services, ensuring maximum device uptime and protection.

Efficient issue resolution

IT teams can address issues promptly without toggling between multiple applications or requiring physical access to devices. Use it to configure, update, decommission, or wipe employee devices from anywhere.

Industry use cases

IT consultants

Imagine an IT consultant facing repeated software update failures on a client’s Intune-managed device.

Using TeamViewer’s remote access tools in Intune, the consultant can troubleshoot directly, identifying issues like network drive disconnections swiftly and efficiently.

Educational institutions

Let's say an IT administrator at a school receives a complaint about the short battery life of a school-provided device.

By remotely connecting to the device using TeamViewer tools in Intune, the administrator detects malware consuming CPU power and bandwidth. This quick intervention resolves the issue, restoring device functionality.

Key benefits

TeamViewer is the only Microsoft Intune partner offering seamless and secure remote-support and remote-control capabilities directly from the Intune dashboard. Integrating TeamViewer with Microsoft Intune offers several advantages:

Increased workflow efficiency

Streamline processes and increase productivity by getting rid of the need for multiple applications.

Reduced resolution time

Remote access and remote control of desktops, laptops, and mobile devices to resolve incidents faster.

Boosted data protection

Deliver corporate data security with a GDPR-compliant, end-to-end encrypted solution.

Enhanced security for enterprises

Utilize TeamViewer Tensor with Azure and Intune for single sign-on capabilities.

Real-time screen sharing

Use real-time screen sharing to resolve issues in a flash.

Easy integration and operation

The TeamViewer integration with Microsoft Intune requires no coding. Simply activate it directly from the Microsoft Endpoint Manager admin center in Azure. Once connected to a valid TeamViewer subscription, remote device access is just a click away:

• Locate the device in the Troubleshooting or Devices screens in Azure.
  
• Select New Remote Assistance Session from the More menu.
  
• End users will receive a pop-up from the company portal to start the session. This will prompt them to install TeamViewer QuickSupport if necessary. Or silently install TeamViewer on devices through Intune using the MSI package.

For more detailed setup and usage instructions, visit the TeamViewer Community article.

Summary

Microsoft Intune is a powerful tool for managing distributed workforces. But integrating it with TeamViewer can really supercharge its capabilities, allowing IT professionals to perform maintenance and troubleshooting tasks remotely, saving time and resources.

What’s stopping you from getting started?