TeamViewer Remote Support User Interface on laptop

Solve any IT issue. From anywhere. Any time.

Whether it’s troubleshooting or maintenance, whether it’s a desktop or a billboard – Forget costly on-site visits and solve IT problems remotely.

TeamViewer Remote

Proactive remote IT support

Downtime for customers and employees is costly and frustrating. But it’s also preventable. Unnecessary travel, reduced productivity, and lost data can all be avoided by using TeamViewer to fix small issues before they become big problems.

Enhance your remote IT support with integrated device monitoring, asset and patch management to stay on top of issues, keep your mean time to repair (MTTR) short, and your downtime low.

Man providing customer service support via headset

Help & service desk

Your colleagues and partners rely on you for fast and effective IT support. With TeamViewer Remote you can support users immediately and fully remotely – even without the need for software installation. You can also:

  • Monitor your devices and get alerts when your attention is required
  • Gather real-time device information including IP addresses, operating systems, and more
  • Detect and patch vulnerabilities resulting from outdated 3rd party software and operating systems
Man talking on headset

Support suite for IT service providers

Your customers expect expert support – fast. Remote Support gives you a central dashboard to monitor, manage, and access all your devices, systems, and services. You can also:

  • Add your custom branding to the TeamViewer Remote client
  • Provide dynamic management of service cases and automatic forwarding of assignments
  • Get clear connection logs you can use for invoicing
Woman interacting with a self-service machine

Maintenance of unattended devices

TeamViewer Remote makes it easy to access and maintain remote point-of-sale (POS) devices, kiosks, digital signage, servers, and all kinds of other unattended devices securely and discretely. You can also:

  • Establish mobile-to-mobile connections and provide support on the move
  • Transfer files quickly to the remote device
  • Receive alerts from unattended devices to immediately learn about issues

You can also remotely access, support, and maintain embedded devices with TeamViewer Tensor.

TeamViewer Remote user interface screenshot

New: Remote sessions – a new and better way to connect

Connect more easily and more securely with remote sessions, without the need of sharing ID and password.

What sets TeamViewer Remote apart?



  • Industry-leading security – Security pioneer BitSight Security Ratings ranks TeamViewer as Top 1% in the tech industry.
  • Secure remote sessions – The new way to connect. Create individual remote support sessions without the need to exchange passwords via phone, chat, or any other channel.
  • Connection origin detection – See where incoming connections are coming from before you start a remote session, and safeguard against malicious attacks.
  • Encryption – All TeamViewer connections are end-to-end encrypted. No one who shouldn’t can see the content of the connections, not even us.



  • Best OEM support – Benefit from remote access to all operating systems including any Android devices, regardless of the manufacturer, as well as screen sharing for iPhones and iPads.
  • Headless devices – No screen? No problem! Enjoy secure remote access to “headless” devices, including servers.



  • Fast file transfer – Our compression capabilities ensure secure and fast file transfer, even for large files.
  • Stable connections – Our global access network will ensure stable connections and the best possible transmission quality, even in environments with low internet bandwidth.
  • First-class user experience – Fast connection set-up, high transmission speeds, and superior picture quality ensure a seamless, immersive, and frustration-free support experience.

100% device-agnostic

Support any operating system and device. And with the full-featured TeamViewer Remote web client, you can access all your devices from any browser.

Remote support feature highlights:


TeamViewer Tensor

Enterprise-level functionality for your organization

  • Single sign-on (SSO)

    Use your existing SAML 2.0 identity provider for secure user authentication that complies with corporate policies.

  • Conditional access

    Prevent unauthorized connections with an advanced rule- and expiration-based engine to manage user, group, and device access permissions at the highest level of granularity.

  • Auditability

    Ensure auditability, risk detection, security compliance, and quality assurance with logging and reporting of all user actions.

  • Multitenancy

    Standardize usage of TeamViewer Tensor across your main and satellite organizations with simplified license sharing and management.



Customer success