Feature

Agentless Access

Invisible to threats, accessible to you

Agentless Access enables you to access endpoints on the shop floor without installing a TeamViewer client on them.

Gain complete control of remote access across your machines and systems. Improve security and compliance by consolidating all remote access in one platform.

 
 

Feature highlights

  • Take full control​

    Have granular access control over who can access what endpoint​.

  • Everything in one place​

    Seamlessly access systems on which you cannot install client software — such as programmable logic controllers (PLCs) and human-machine interfaces (HMIs) — from the TeamViewer interface. Consolidate all remote access, including sensitive or vulnerable legacy systems.

  • Easy access​

    Configure programmable logic controllers (PLCs) remotely and troubleshoot automation systems and large production machines seamlessly.​​

  • Attended access

    Enhance security and transparency with attended access. Require on-site users to confirm every remote connection and give them full control to terminate sessions.

  • Secure operations​

    Comply with NIS2 and get rid of IDs and passwords for reduced risk and improved cyber resilience​.

  • Safe connections​

    Prevent direct usage of insecure network protocols by converting communication protocols into secure TeamViewer connections.

Use cases

  • After-sales: Provide efficient after-sales service and access endpoints on the customer site.
  • Shop floor access: Enable internal or external vendor access to endpoints on the shop floor for maintenance and troubleshooting.

Benefits

  • Comply

    Meet regulatory compliance requirements such as NIS2, or the EU Machine Directive, and Cyber Resilience Act

  • Secure

    Gain granular access control over who can access what endpoint 

  • Optimize

    Consolidate all remote access across your manufacturing environment and corporate IT in one platform

Frequently asked questions

Agentless Access can be purchased as an Add-on to TeamViewer Tensor.

Industrial network assets such as human-machine interfaces (HMIs) and programmable logic controllers (PLCs), including legacy and closed systems.

Agentless Access gives granular access control over endpoints on the shop floor, ensuring that only specific endpoints can be reached.