Press release, November 2, 2023
TeamViewer enables remote control and support for South Korea’s tablet ordering provider t’order
Korea/Seoul, November 2, 2023 – t’order, South Korea’s leading tablet ordering system provider for the hospitality industry, has integrated TeamViewer’s remote connectivity solution into its system to enable remote control and support for restaurant owners, an industry first. This integration will allow t’order to provide stable remote customer service support for the 120,000 devices currently deployed across South Korea and serves as a foundation for t’order’s global business expansion.
t’order has more than 230 million accumulated users in South Korea. By integrating TeamViewer’s technology into t’order’s proprietary CDP (Customer Data Platform), which is an OEM offering from TeamViewer, t’order will be able to digitalize remote customer support and thereby ensure fast and stable service to restaurant owners directly through its CDP. Under this partnership, t’order will hold exclusive status for TeamViewer’s OEM offering in tablet ordering platforms for 5 years in Korea.
With a customer center operating daily until 2 a.m., t’order will help restaurant owners swiftly address any technical issues with TeamViewer remote control technology fully integrated. The new remote maintenance and service capabilities will drastically increase the efficiency of t’order’s customer service, improve satisfaction rate and reduce the need for in-person visits.
The collaboration with TeamViewer will not only provide t’order with stable remote connectivity, but also strong, industry-proven security, and excellent IT management features, which ensure smooth business operation and continuity as t’order expands its services to overseas markets.
Sojung Lee, President of TeamViewer APAC, said, “TeamViewer is very pleased to partner with t’order, an innovative company spearheading the tablet ordering platform service market to enhance their customer services through our reliable, secure and scalable remote connectivity solution.” Lee added, “We believe this partnership is a great example of how we can help companies to improve efficiency and reduce cost by giving them remote control and access through a wide range of devices across various industries.”
Seongtaek Kwon, CEO of t’order, said, “t’order selected TeamViewer, which boasts technology leadership in the remote connectivity market, to lay the foundation for our business expansion, both domestically and globally.” Kwon added, “Through remote connectivity technology integrated into t’order’s proprietary CDP and tablet systems, we can identify restaurant owners’ technical issues within seconds and resolve them swiftly.”
Based on its partnership with TeamViewer, t’order plans to further strengthen its customer consultation services.
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has around 630,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,400 people globally. In 2022, TeamViewer achieved a revenue of around EUR 566 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.