TeamViewer Apps for Zendesk

The TeamViewer integration extends the product suite with useful TeamViewer service queue features and lets you connect to and help your customers right from a ticket or chat!

Reasons to enable TeamViewer for Zendesk Support

User Guides

Learn more about the Zendesk integration with our user guides:

Benefits

Zendesk is a web-based ticket system that offers an elegant solution for ticket management and help desk issues. With TeamViewer directly integrated into Zendesk, you can manage and start all of your support cases from one place. Easily connect to customers from within a Zendesk ticket. Customers do not need to install anything and start a session with a simple click.

Features

  • Create and join a support session directly from within Zendesk.
  • Insert session link into Zendesk ticket.
  • Your customer connects with one simple click.
  • See an overview of open Zendesk sessions in your TeamViewer client and in the TeamViewer Management Console.

Reasons to enable TeamViewer for Zendesk Chat

Benefits

Zendesk Chat creates a connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience. With TeamViewer directly integrated into Chat, you can now enjoy multichannel ability to switch from chat to remote session, reducing customer wait time and boosting customer satisfaction. Easily connect to customers from within a Zendesk Chat. Customers do not need to install anything and start a session with a simple click.

Features

  • Create and join a support session directly from within Zendesk.
  • Insert session link into Zendesk Chat.
  • Your customer connects with one simple click.
  • Remotely control desktop or mobile devices.
  • Transfer files to the device or receive files from the device.

Find the TeamViewer App in the Zendesk Marketplace for Support or Chat

Simply download the App from the app directory on Zendesk, and and follow the steps to link your existing or newly purchased TeamViewer license.

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