TeamViewer Integration for Zendesk

The TeamViewer integration extends this product with useful TeamViewer service queue features and lets you connect to and help your customers right from a ticket.

Reasons to enable TeamViewer for Zendesk

Zendesk Screenshot
Benefits

Zendesk is a web-based ticket system that offers an elegant solution for ticket management and help desk issues. With TeamViewer directly integrated into Zendesk, you can manage and start all of your support cases from one place. Easily connect to customers from within a Zendesk ticket. Customers start the session by a simple click and do not have to worry about downloads, sessions, IDs or anything.

Features
  • Create and join a support session directly from within Zendesk.
  • Insert session link into Zendesk ticket.
  • Your customer connects with one simple click.
  • See an overview of open Zendesk sessions in your TeamViewer client and in the TeamViewer Management Console.
Step 1: Find the TeamViewer App in the app directory on Zendesk

Use the TeamViewer App for Zendesk with your license (see Step 2). Simply download the App from the app directory on Zendesk, and and follow the steps to link your existing or newly purchased TeamViewer license.

Open the Zendesk-app directory
Step 2:

Use of the TeamViewer integration for Zendesk requires an existing or new Premium, Corporate, or Enterprise subscription.

Best Value
Premium
US$ 115.00
billed annually
Buy a Subscription
Unlimited endpoints
Everything in the Business plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, PC2Mobile, Mobile2PC
  • Mobile2Mobile and smart devices
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)
  • servicecamp integrated service desk
Corporate
US$ 185.00
billed annually
Buy a Subscription
Unlimited endpoints
Everything in the Premium plan +
  • Multi-user (floating) license*
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, PC2Mobile, Mobile2PC
  • Mobile2Mobile and smart devices
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

*A multi-user (floating) license enables a pool of users to work with TeamViewer on any number of devices independent of location.

Stated prices for business use only, prices do not include sales tax.