As a result of the digital transformation, the Group’s IT infrastructure has also continued to grow – and with it the need to install, operate and routinely maintain hardware and software, and to diagnose and rectify potential errors.
The Server & Network department looks after all Berner Group locations throughout Europe. In the past, this meant that IT professionals sometimes had to travel long distances to check on things on site – not a very efficient use of their valuable time. “Due to their know-how, our experts often only need a few minutes to solve a technical problem. In the past, the travel itself was much more time-consuming.,” explains Heinz Bruhn, Senior Director International Application Management at Berner Group.
And sometimes economically expensive: “If, for example, a network in our logistics centre in Southern Europe fails, then of course we first have to get there from our headquarters in Cologne or Künzelsau. Every minute of downtime can cost us up to 4,000 Euros – it is easy to calculate how high the financial damage is in such a scenario. Not to mention the response from customers who may not be able to receive just-in-time deliveries due to the technical disruption.”