Offer Secure Help on the Web with Co-Browsing and Comprehensive Chat
From webshops to customer portals to account management, customers can do more of their business with your company online than ever before.
But no matter how great your web design is, there will still be customers who get lost, confused, or have a non-standard issue. They may try to use your online services but will be quick to jump into your phone queue if something goes wrong. When they reach someone, that support call is filled with back-and-forth that frustrates both the customer and the supporter all while lengthening call time.
Wouldn’t it be more efficient to guide your customers by seeing their instance on your website and accomplish their goal with them, either over a call or through a chat window, all while maintaining privacy?
With Tensor’s co-browsing, your support staff can view a customer’s web browser remotely without the customer having to download new software.
Provide better customer experiences and enhance your support services by integrating Tensor’s live chat solution with automated messages, smart suggestions, and customizable chatbots, available 24/7.
Support staff can use their expertise to accomplish customers’ tasks for them on your website while the customer watches or chats through a dedicated window. Sensitive information is automatically hidden, and the supporter only has access to the one web browser tab they need, not the customer’s computer itself.