Keep workflows moving at lightning speed with TeamViewer’s Microsoft Connect

Integrating TeamViewer natively within Microsoft Intune enables secure remote access directly from Intune, for support that is seamless, compliant, and aligned with Zero Trust security strategies.

• Class-leading remote support, enabling you to access both attended and unattended devices to resolve issues in minutes
• Automatically syncing Intune device groups and devices to speed up onboarding, maintenance, and reduce manual and duplicated effort
• No complex setup, using TeamViewer’s zero-setup integration
• Entra-based authentication with SSO to automatically sync users and user groups

By combining TeamViewer with Windows Local Administrator Password Solution (LAPS), organizations can control privileged access more safely. Strengthens security without limiting support capabilities.

• Auto-inject elevated credentials to a remote device for just-in-time support.
• Automatically rotate local admin passwords while enabling remote support only when needed.
• Reduce risk tied to static credentials or shared accounts.
• Maintain full audit logs of remote access activities.

For service organizations, integrating TeamViewer with Dynamics 365 Customer Service or Field Service provides a direct remote support link within case or work order records. Helping organizations resolve issues the first time and elevate overall service quality.

• Agents and field technicians can start remote control or AR-assisted sessions directly from Dynamics.
• Session data and logs are automatically stored in the customer record.
• Customers receive faster, more personalized, and more effective support.

TeamViewer actions and context can be surfaced through Microsoft 365 Copilot, empowering IT teams and employees with natural language assistance. The result is faster problem solving, improved accuracy, and more productive teams.

• Asking Copilot to start a remote assistance session.
• Using AI to summarize support cases or user issues.
• Reducing manual steps in troubleshooting workflows.

Adding TeamViewer remote control and remote assistance to Microsoft Teams transforms the collaboration hub into a support hub. Enabling not just communication, but problem solving as well.

• Users can request help directly in Teams.
• Support technicians can start a secure remote session instantly from a chat or channel.
• No additional switching between apps, reducing time to resolution, and improving user satisfaction.