Use case: Real-time Visibility

Enable network logging in web-based applications

Enable remote Chrome network log collection and automate log transfers for service desk investigations.

Challenges

Troubleshooting web-based applications is time consuming for the service desk and intrusive to employees.

Resolving with TeamViewer DEX

Remotely enable and save required Chrome network logs on any impacted device
Retrieve and save the file in seconds so service desk or vendor can investigate
Automate process to automatically save and transfer logs when an event occurs

Benefits

Lower MTTR for manual effort tasks
Solve multi-device issues without disrupting employees
Proactively remediate issues before employees create tickets

Discover more DEX use cases

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

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Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

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