Use case: Ticket Avoidance

Managing battery health

Use real-time data to optimize device refresh cycles and ensure right-sized devices, creating a customized refresh strategy tailored to your organization's needs.

Challenges

Reduced mobile workforce productivity due to power charging requirements
No existing tools to monitor/manage the issue
End users suffer in silence with devices that no longer charge to optimum capacity, even devices under warranty

Resolving with TeamViewer DEX

Immediate battery charging health visibility on the OOTB Device Pillar
Real-time querying of a single or multiple devices (Windows and Mac)
Ongoing device monitoring with the option to create an ITSM ticket

Benefits

Increased employee mobility
Improved device warranty value realization
Better end user digital experience

Discover more DEX use cases

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

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Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

Schedule a demo