Use case: Ticket Avoidance

Measuring business impact and DEX maturity

Quantify ROI in time and cost savings from reduced ticket volume.

Challenges

Need a deep understanding of DEX maturity and financial impact

Resolving with TeamViewer DEX

Calculate cost savings associated with automation
Find new opportunities to optimize DEX
Analyze overall DEX maturity score and drill-down into scores by area

Benefits

Prove value of TeamViewer One Platform and DEX strategy to stakeholders
Improve efficiency and reduce menial tasks
Continuously improve DEX maturity

Discover more DEX use cases

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Understanding device health and experience

Get a complete view of your users' digital employee experience by tracking stability, responsiveness, performance, and sentiment on endpoints and software.

Secure remote control: 1E and TeamViewer

Context-rich, policy-first remote troubleshooting—straight from ServiceNow.

Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

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Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

Schedule a demo