A smarter approach to onboarding and training translates into faster ramp-up for new starters, closer adherence to quality and safety standards, easier re-skilling, and reduced employee churn.
The onboarding challenge
In advanced manufacturing, industrial production, assembly, and logistics areas, TeamViewer is trusted as an invaluable tool for delivering world-class training and onboarding in the most challenging working environments. This includes equipping workers to reach total productivity faster, mastering complex processes, training remote workers, and maximizing employee retention.
New employees are much more likely to find their feet if problems can be talked through and glitches fixed rapidly. Thanks to TeamViewer, the help your people need is never more than a few clicks away. It allows remotely-based team leaders and IT support staff to connect instantly with employees and their devices. So whether it’s a quick HR query or a problem with a particular machine, supervisors can see what’s happening, talk through the problem (or even fix it remotely!) to deliver a resolution.
Meanwhile, advanced security features, including end-to-end encryption and fine-grained access controls, ensure peace of mind in the knowledge that sensitive information and assets remain protected.
Employees get precisely the help they need. At the same time, managers can save time and resources that would otherwise be spent on in-person training and associated travel costs.
TeamViewer Tensor goes even further with features such as 360-degree auditing and logging functionality, so you can track all activity performed on any device, including logs of all remote control sessions, making it easier to check that users have completed onboarding tasks.
When a worker has a technical problem, trainers and IT support staff can use TeamViewer Remote to deliver guidance, fix problems, or adjust settings remotely without waiting for costly call-outs.
Used in conjunction with smart glasses, Frontline replaces manuals with step-by-step contextual directions visible in the worker’s field of view. Users get the right information linked to the task at the right time and can check information hands-free for quicker, less frustrating task completion.
You can integrate bespoke checklists into each workflow. See-what-I-see functionality also allows supervisors to virtually drop in on trainees, to see the process from their point of view, appraise their performance, and offer guidance where needed.
Users can connect to remote-based supervisors, managers, or technical support staff directly via smart glasses or mobile devices. AR overlay features, including a live pointer, on-screen annotations, and danger sign recognition, allow those experts to deliver hyper-relevant guidance. At the same time, employees continue working on the activity.
Don’t make remote training a weak point in your security stance. Secured by end-to-end 256-bit AES encryption, two-factor authentication, conditional access, SSO, and more, TeamViewer is designed to keep your information safe and give you full control over every incoming and outgoing connection, including AR-guided connectivity sessions.
TeamViewer solutions can be tailored to match your precise training and onboarding needs. This includes comprehensive auditing and logging functionality to track all activity performed on any device and check that training activities are being completed. With integrated mobile device management available, managing and maintaining a growing estate of handhelds, smart glasses, headsets, and other devices has never been easier.
Clunky platforms, outages, and performance glitches can often cause new employees to disengage! TeamViewer’s global access network helps ensure ultra-reliable connections, fast transfer speeds to eliminate lag, and strong image quality, which are precisely the elements you need to build a memorable, intuitive onboarding experience for end-users.
Spotlight
