Secure remote control: 1E and TeamViewer | TeamViewer DEX

Challenges

Limited visibility into user issues
Slower time to resolution
Increased ticket escalations

Resolving with TeamViewer DEX

Contextual launch from Device Pillar of ServiceNow incident
Secure, policy-based access controls
Audit-ready session logging

Benefits

Faster, context-rich troubleshooting
Seamless workflow for technicians
Improved security and access governance

Discover more DEX use cases

Increasing patch compliance

Streamline patch management with patch status visibility, priority scoring, and direct patching capabilities.
Proactively troubleshoot Microsoft Teams issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.
Enable network logging in web-based applications

Enable remote Chrome network log collection and automate log transfers for service desk investigations.

Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

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