26. 5. 2025
TeamViewer Recognized as a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools
Acknowledged as a Leader based on Completeness of Vision and Ability to Execute
Göppingen, Germany – May 26, 2025 – TeamViewer is proud to announce that it has been recognized as a Leader for its TeamViewer DEX platform in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools.
This recognition follows TeamViewer’s strategic acquisition of 1E in early 2025. Long regarded as a leader in autonomous DEX, 1E brought market-leading technology that is now fully integrated into TeamViewer’s portfolio, significantly enhancing its product capabilities and strengthening its position in the DEX market.
The 2025 Gartner® Magic Quadrant™ for DEX Management Tools evaluated vendors in the DEX management space, recognizing TeamViewer’s execution and vision. It also ranked among the three highest scoring vendors for all use cases.
“We believe that being named a Leader in the Gartner Magic Quadrant is a meaningful recognition of the impact our solutions are having for customers around the world,” said Mark Banfield, CCO at TeamViewer. “Organizations today need reliable, intelligent tools to improve the digital experience of their employees, and we’re proud to be delivering exactly that. We think that this recognition highlights the trust our customers place in us to help them create more productive, responsive, and engaging digital workplaces. And we’re continuing to evolve, expanding the platform into a more intelligent, all-in-one solution that integrates a wider range of capabilities to support the full scope of digital workplace needs.”
Following a year of growth and integration, TeamViewer DEX offers a platform that empowers IT teams to identify, resolve, and prevent device and experience issues across millions of endpoints, automatically and in real time. By combining autonomous remediation and AI-driven sentiment capabilities, customers benefit from enhanced operational efficiency, lower IT costs, and an employee-centric digital experience.
Building on this momentum, TeamViewer is expanding its portfolio, DEX Essentials, an experience management tool is now accessible to small and mid-sized businesses, bringing enterprise-grade capabilities to a broader market. At the same time, TeamViewer ONE introduces a uniquely integrated platform that combines remote connectivity, device management, intelligent automation, and digital employee experience. This convergence enables organizations to manage, support, and optimize all types of devices, from traditional endpoints to specialized equipment, with greater efficiency and control. By unifying these capabilities, TeamViewer is simplifying the IT landscape and empowering teams to deliver smarter, faster, and more human-centric digital experiences at scale.
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Gartner, Magic Quadrant for Digital Employee Experience Management Tools By Dan Wilson, Stuart Downes, Lina Al Dana, 26 May 2025
About TeamViewer
TeamViewer provides a Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 660,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers.
Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.
The company is headquartered in Göppingen, Germany, and employs more than 1,800 people globally. In 2024, TeamViewer achieved a revenue of around EUR 671 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.
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