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Use case: Proactive IT

Managing device drivers

Easily investigate installed drivers, check for unsigned or outdated ones, and update drivers or BIOS as needed to ensure optimal device performance.

Challenges

  • IT doesn’t have visibility into installed drivers or outdated drivers
  • Troubleshooting and updating is time consuming and affects the end user’s productivity

Resolving with TeamViewer DEX

  • Investigate to determine installed drivers
  • See which drivers are working, which are unsigned, and which need updates
  • Update drivers or BIOS as needed

Benefits

  • Better device driver management
  • Fewer tickets caused by driver issues
  • Fix driver issues without disrupting end users

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