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Multitenancy enables organizations to securely connect and manage multiple companies within a single structure. This setup is ideal for organizations with subsidiaries or partners that require shared access while maintaining separate data and permissions. With multitenancy, a parent company can invite child companies, assign tenant managers, and manage access across organizations.

This article applies to all TeamViewer Tensor license holders who purchased the Multitenancy add-on.

Requirements

  • Parent company must have: 
    • Active Tensor license with the Multitenancy add-on. 
    • Manage permission for Shared control.
  • Child company must have: 
    • Any TeamViewer license that allows company creation.
    • Manage permission for Shared control. 

To see the Multitenancy section, at least the View permission under Shared control must be enabled.

How to set up company-based multitenancy

Create an invitation (parent company)

  1. Go to the Multitenancy section and click Organization.
  2. In the Invitations tab, click Create invitation.
  3. Confirm Shared control is selected as the relation type.
  4. Add a description.
  5. (Optional) Select up to 10 users to assign as tenant managers.
  6. Share the invitation code and a company administrator email with a child company administrator.

Join the organization (child company)

1. Go to the Relation requests tab.

2. Click Join.

3. Enter the invitation code and parent company admin email.

4. Check the acknowledgment box.

5. (If tenant managers were assigned) Set their roles.

6. If more than one license is available, assign them a license.

Review and approve the request (parent company)

  1. Go to the Invitations tab.
  2. Select the request and click Review request.
  3. Review assigned permissions.
  4. Click Approve or Reject.

How to manage your multitenancy organization

Revoke a pending invitation (parent)

Only possible if the invitation code is still active.

Revoke a pending relation request (child)

If the child company decides not to proceed, it can revoke the request.

Terminate a relation (parent or child)

  1. Go to the Hierarchy tab.
  2. Select the company.
  3. Click Terminate relation.
  4. Confirm by clicking Terminate.

Note: To re-establish a terminated relation, repeat the full setup process.

Request to add tenant managers (parent)

  1. Go to the Hierarchy tab.
  2. Select the child company.
  3. Click Add users.
  4. Choose users (only those not already added or pending) and click Add users.
  5. The child company will review the request in Pending requests.

Approve or decline tenant manager requests (child)

  1. Go to Pending requests under User management.
  2. Click Accept or Decline for each request.

Notes:

  • If the user joining has multiple licenses assigned, you must select one license to assign to the user.
  • Bulk actions are not supported.

Remove tenant manager access

  • Parent company: go to Company users, open user details, and remove access under Multitenancy.
  • Child company: go to External users, select the user, and click Remove from company.

Use the tenant switcher

Tenant managers can switch between companies they have access to using the Tenant switcher. This includes their own company and any connected ones.