Knowledge Base

Multitenancy enables organizations to securely connect and manage multiple companies within a single structure. This setup is ideal for organizations with subsidiaries or partners that require shared access while maintaining separate data and permissions. With multitenancy, a parent company can invite child companies, assign tenant managers, and manage access across organizations.

This article applies to TeamViewer Tensor, TeamViewer ONE Advanced, and TeamViewer ONE Standard license holders. Multitenancy is not available for the Tensor Access license yet.

Note: Multitenancy is available only in the TeamViewer web client. It is not available in the TeamViewer client.

Requirements

• Parent company must have: 
  • Active Tensor license. 
  • Manage permission for Multitenancy.
• Child company must have: 
  • Any TeamViewer license that allows company creation. Currently, Business licenses can't be added yet.
  • Manage permission for Multitenancy.

For TeamViewer Tensor licenses, the Multitenancy section is always visible in Admin settings.
For all other license types, the Multitenancy section is hidden by default and becomes visible only when the user has View permission.

How to set up company-based multitenancy

Create an invitation (parent company)

1. Go to the Multitenancy section and click Organization.

2. In the Invitations tab, click Create invitation.

3. Add a description.

4. Choose between One-time use or Reusable and the desired expiration time.

5. (Optional) Select up to 10 users to assign as tenant managers.

6. Share the invitation code and a company administrator email with a child company administrator.

Join the organization (child company)

1. Go to the Relation requests tab.

2. Click Join.

3. Enter the invitation code and parent company admin email.

4. Check the acknowledgment box.

5. (If tenant managers were assigned) Set their roles.

6. If more than one license is available, assign them a license.

Review and approve the request (parent company)

1. Go to the Invitations tab.
2. Select the request and click Review request.
3. Review assigned permissions.
4. Click Approve or Reject.

How to manage your multitenancy organization

Revoke a pending invitation (parent)

Only possible if the invitation code is still active.

Revoke a pending relation request (child)

If the child company decides not to proceed, it can revoke the request.

Terminate a relation (parent or child)

1. Go to the Hierarchy tab.
2. Select the company.
3. Click Terminate relation.
4. Confirm by clicking Terminate.

Note: To re-establish a terminated relation, repeat the full setup process.

Request to add tenant managers (parent)

1. Go to the Hierarchy tab.
2. Select the child company.
3. Click Add tenant managers.
4. Choose users (only those not already added or pending) and click Add tenant manager.
5. The child company will review the request in Pending requests.

Approve or decline tenant manager requests (child)

1. Go to Pending requests under User management.
2. Click Accept or Decline for each request.

Notes:

• If the user joining has multiple licenses assigned, you must select one license to assign to the user.
• Bulk actions are not supported.

Remove tenant manager access

• Parent company: go to Company users, open user details, and remove access under Multitenancy.

• Child company: go to External users, select the user, and click Remove from company.

Use the tenant switcher

Tenant managers can switch between companies they have access to using the Tenant switcher. This includes their own company and any connected ones.