A chief concern for many businesses is how their tech support and IT infrastructure can scale up and down with demand.
Remote assistance offers a cost-effective and streamlined solution to this.
Webchat agents are able to start up a temporary connection in order to view the desktop of a problem device while maintaining constant contact with the customer.
This reduces the overhead costs of providing remote assistance to different platforms.
Moreover, using a ticket system lets you prioritise the tech support requests you receive, ensuring that resources are used as efficiently as possible, and that remote support staff can better parcel out their time for greater customer support.