TeamViewer Integration for Cherwell

The TeamViewer mergeable application (mApp™ ) integrates TeamViewer remote control and chat capabilities with Cherwell Service Management system. The integration allows CSM users to initiate remote control sessions from within an Incident.

Reasons to integrate TeamViewer into Cherwell

Additional Info

For more information, please visit our knowledge base article on Cherwell Service Management. 

Benefits

The TeamViewer mApp integrates TeamViewer remote control and chat capabilities with CSM. The integration allows CSM users to initiate remote control sessions from within an incident. This mApp includes multiple features, including Stored Values (Client ID, Client Secret, Group ID), Web Services (TeamViewer Authorization, TeamViewer Sessions), and One-Steps (Create Session).

Features

  • CSM provides the TeamViewer integration as an mApp so that users can easily incorporate remote sessions functionality into their existing CSM system.
  • Users initiate a TeamViewer session from CSM by running the Create Session One-Step
  • Users in the Incident ticket, from CSM Desktop Client or CSM Browser Client, share session information via email
  • Customers seamlessly allow remote assistance with one simple click

Activate the TeamViewer Integration in Cherwell

To get started, please visit the Cherwell mApp Exchange and add the integration to your Cherwell Service Management implementation.

You can also get in touch with us for a free product demo.

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