TeamViewer Integration for IBM MaaS360

The TeamViewer integration for IBM MaaS360 enables screen sharing and remote control support for many Android, iOS, and Windows desktop/mobile devices from within the MaaS360 Cloud.

Reasons to enable TeamViewer for IBM MaaS360

TeamViewer enabled on IBM MaaS360
Benefits

Get full access to any of the supported Android, iOS, or Windows desktops as well as mobile devices, and remotely control them to streamline troubleshooting. The remote troubleshooting experience is improved by optimizing communication between users and IT help desk staff, who are then better able to provide efficient assistance in a timely manner. Users do not have to verbalize issues, and help desk staff do not have to blindly identify problems.

Features
  • Create and join a support session directly from within the MaaS360 Cloud
  • Remotely control a managed Android or Windows desktop/mobile device (iOS without screen sharing)
  • Send chat messages to and from the device
  • Transfer files to the device or receive files from the device
  • Push settings like Microsoft Exchange accounts to the device, or maintain WiFi settings
  • View installed apps and running processes
  • Quickly view information such as CPU and RAM usage, battery health, and storage
  • and more ...
Activate the TeamViewer integration in IBM MaaS360

The TeamViewer integration for IBM MaaS360 can be activated by contacting the IBM Support team. Learn more about the process in the IBM MaaS360 Community Wiki.

Go to the IBM MaaS360 Community Wiki