TeamViewer Engage

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Here you will find a complete overview of all TeamViewer products and subscription plans, including the differences between the individual plans.

Download the overview as PDF

Features Offered

Digital Customer Service

Pro

Online Sales & Consultation

Pro

Engage Enterprise Suite

Custom

Live Chat

Customizable chat widget (color, texts)

Multiple chat widgets

Manage chat widget visibility

Customer-facing white-labeling for chat widget

Live Chat - Conversation Management

Opening times

Up to 1

Unlimited

Unlimited

Maximum concurrent conversations for agents

Conversation queue

Feedback form for customer and agent

Chat templates

Forms

Routing Rules (skill-based)

SLA Rules

Chatbots

Number of chatbots

Up to 3

Unlimited

Unlimited

Targeted outbound messages

Visual chatbot builder

Enable/disable customer inputs

Video Chat & Video Consultation

Video Chat (standalone with link)

Video Chat (embedded into website)

Customer-facing white-labeling for Video Chat

Screensharing

Whiteboard

eSignature API

eSignature

Available as addon: eSignature

Available as addon: eSignature

Feedback feature

Compliance Recordings

Embedded Co-Browsing

Highlight screen elements

Take over control of customer’s web session

Basic Privacy Masking

Advanced Privacy Masking

Feedback feature

Compliance Recordings

Universal Co-Browsing

Highlight screen elements

Change control from/to user

Basic Privacy Masking

Advanced Privacy Masking

Compliance Recordings

Document Co-Browsing

Highlight screen elements

Customer and agent can fill in document

Compliance Recordings

Appointment Scheduling

Email invites

Calendar synchronization (MS Outlook)

Appointment Booker

Reporting & Analytics

Basic Dashboards

Customizable Dashboards

Exportable Reports

Integrations

Custom Integrations

TeamViewer Remote Access

Available as addon: TeamViewer

Available as addon: TeamViewer

Enterprise Features

On-premise deployment

Single Sign-on

Agent-facing platform white labeling

Custom permissions and roles

Mobile App Integration (Android & iOS)

for Live Chat and Chatbots

For Co-Browsing

For Video Chat

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