TeamViewer Engage
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Here you will find a complete overview of all TeamViewer products and subscription plans, including the differences between the individual plans.
Download the overview as PDF
Features Offered
Digital Customer Service
Pro
Online Sales & Consultation
Pro
Engage Enterprise Suite
Custom
Customizable chat widget (color, texts) 
Multiple chat widgets
Manage chat widget visibility
Customer-facing white-labeling for chat widget
Opening times
Up to 1
Unlimited
Unlimited
Maximum concurrent conversations for agents
Conversation queue
Feedback form for customer and agent
Chat templates
Forms
Routing Rules (skill-based)
SLA Rules
Number of chatbots
Up to 3
Unlimited
Unlimited
Targeted outbound messages
Visual chatbot builder
Enable/disable customer inputs
Video Chat (standalone with link)
Video Chat (embedded into website)
Customer-facing white-labeling for Video Chat
Screensharing
Whiteboard
eSignature API
eSignature
Available as addon: eSignature
Available as addon: eSignature
Feedback feature
Compliance Recordings
Highlight screen elements
Take over control of customer’s web session
Basic Privacy Masking
Advanced Privacy Masking
Feedback feature
Compliance Recordings
Highlight screen elements
Change control from/to user
Basic Privacy Masking
Advanced Privacy Masking
Compliance Recordings
Highlight screen elements
Customer and agent can fill in document
Compliance Recordings
Email invites
Calendar synchronization (MS Outlook)
Appointment Booker
Basic Dashboards
Customizable Dashboards
Exportable Reports
Custom Integrations
TeamViewer Remote Access
Available as addon: TeamViewer
Available as addon: TeamViewer
On-premise deployment
Single Sign-on
Agent-facing platform white labeling
Custom permissions and roles
for Live Chat and Chatbots
For Co-Browsing
For Video Chat
