Digital Customer ServicePro |
Online Sales & ConsultationPro |
Engage Enterprise SuiteCustom |
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Customizable chat widget (color, texts)
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Multiple chat widgets
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Manage chat widget visibility
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Customer-facing white-labeling for chat widget
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Opening times
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Up to 1 |
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Unlimited |
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Maximum concurrent conversations for agents
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Conversation queue
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Feedback form for customer and agent
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Chat templates
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Forms
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Routing Rules (skill-based)
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SLA Rules
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| Number of chatbots |
Up to 3 |
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Unlimited |
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Targeted outbound messages
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Visual chatbot builder
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Enable/disable customer inputs
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Video Chat (standalone with link)
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Video Chat (embedded into website)
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Customer-facing white-labeling for Video Chat
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| Screensharing |
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| Whiteboard |
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eSignature API
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eSignature
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Available as addon: eSignature |
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Feedback feature
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Compliance Recordings
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| Highlight screen elements |
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| Take over control of customer’s web session |
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Basic Privacy Masking
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Advanced Privacy Masking
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Feedback feature
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Compliance Recordings
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Highlight screen elements
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Change control from/to user
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Basic Privacy Masking
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Advanced Privacy Masking
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Compliance Recordings
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| Highlight screen elements |
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| Customer and agent can fill in document |
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Compliance Recordings
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| Email invites |
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Calendar synchronization (MS Outlook)
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Appointment Booker
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Basic Dashboards
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Customizable Dashboards
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Exportable Reports
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Custom Integrations
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TeamViewer Remote Access
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Available as addon: TeamViewer |
| On-premise deployment |
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| Single Sign-on |
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Agent-facing platform white labeling
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Custom permissions and roles
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For Live Chat and Chatbots
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For Co-Browsing
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For Video Chat
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