Digital Customer ServicePro |
Online Sales & ConsultationPro |
Engage Enterprise SuiteCustom |
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| Customizable chat widget (color, texts)
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| Multiple chat widgets
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| Manage chat widget visibility
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| Customer-facing white-labeling for chat widget
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| Opening times
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Up to 1 |
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Unlimited |
| Maximum concurrent conversations for agents
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| Conversation queue
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| Feedback form for customer and agent
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| Chat templates
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| Forms
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| Routing Rules (skill-based)
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| SLA Rules
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| Number of chatbots |
Up to 3 |
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Unlimited |
| Targeted outbound messages
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| Visual chatbot builder
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| Enable/disable customer inputs
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| Video Chat (standalone with link)
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| Video Chat (embedded into website)
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| Customer-facing white-labeling for Video Chat
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| Screensharing |
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| Whiteboard |
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| eSignature API
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| eSignature
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Available as addon: eSignature |
| Feedback feature
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| Compliance Recordings
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| Highlight screen elements |
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| Take over control of customer’s web session |
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| Basic Privacy Masking
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| Advanced Privacy Masking
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| Feedback feature
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| Compliance Recordings
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| Highlight screen elements
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| Change control from/to user
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| Basic Privacy Masking
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| Advanced Privacy Masking
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| Compliance Recordings
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| Highlight screen elements |
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| Customer and agent can fill in document |
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| Compliance Recordings
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| Email invites |
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| Calendar synchronization (MS Outlook)
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| Appointment Booker
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| Basic Dashboards
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| Customizable Dashboards
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| Exportable Reports
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| Custom Integrations
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| TeamViewer Remote Access
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Available as addon: TeamViewer |
| On-premise deployment |
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| Single Sign-on |
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| Agent-facing platform white labeling
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| Custom permissions and roles
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| For Live Chat and Chatbots
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| For Co-Browsing
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| For Video Chat
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