Intelli-Systems is a leading critical infrastructure services provider in Australia, specialising in data centre infrastructure. The company manages and maintains data centre infrastructure for customers such as airports, media corporations, healthcare providers, banks, retailers, and utility companies—priding itself on being established enough to offer unrivalled project and resource management services, yet small enough to maintain a personalised and client-centric approach to business.
While servicing customers from varied industries is good for the business, it also means having to resolve unique requirements and disparate technical issues day-to-day. Hence, for the team of experts at Intelli-Systems, delivering superior outcomes is parallel to finding the right solutions.
With existing customers and prospects located throughout the vast Australian continent, providing remote access to job sites, and expanding its services in remote regions have become a business imperative for Intelli-Systems. This drive for growth and commitment to address customer requirements landed its team of experts TeamViewer Frontline’s remote assistance solution. Over a three-month period, Intelli-Systems implemented the remote support solution to connect frontline workers on-site with its remote technicians via TeamViewer Frontline running on RealWear Navigator 500 smart glasses.