Customer Success Story
Mitsubishi Electric
With AR, Mitsubishi Electric enhances the support experience and improves repair processes.
On the path to smart factory solutions, for Mitsubishi Electric B.V. Polish Branch, TeamViewer is a strategic partner to ensure high-quality interactive remote assistance.
Business challenges
- Dealing with complex technical issues by phone/email became inefficient over the time.
- Travelling to customer sites became suddenly impossible with travel restrictions due to COVID-19.
- The team identified the need for a scalable support solution offering AR capabilities.
TeamViewer solution
With TeamViewer and TeamViewer [Assist AR/formerly Pilot], Mitsubishi Electric B.V. Polish Branch can further digitize and automate its processes and operations in customer support and gain more accuracy and efficiency thanks to augmented reality.
