GÖPPINGEN, Germany — September 29, 2026 — TeamViewer introduces new Automations and an enhanced Resolution Center in TeamViewer ONE, helping IT teams resolve recurring issues more consistently and reduce the impact of technology disruptions on employees.
IT teams still spend valuable time investigating the same issues, repeating proven fixes, and switching between tools to piece together what happened and what to do next. TeamViewer ONE addresses this with two new capabilities: Automations and the Resolution Center.
Automations turn a validated fix for a problem like low disk space, a failed service, or a misconfiguration into a policy-driven workflow that runs automatically the next time that issue appears, instead of waiting for someone to notice and repeat the same manual steps. This helps organizations reduce repetitive troubleshooting and apply proven fixes more consistently over time.
For issues that still require a person, the Resolution Center keeps the work visible and actionable from start to finish. Unlike traditional ticketing systems, it brings device context, remediation actions, and script deployment into a single operational workspace, so an expert can see the full picture and act on it without switching tools. Every action is captured automatically, giving teams a clear record of what happened, who acted, and what was done. This ensures that resolution history remains available for future reference, rather than being lost once a case is closed.
The release also brings together TeamViewer's growing portfolio of AI-powered support capabilities into a connected workflow. Teams can use AI-assisted troubleshooting to diagnose and remediate issues, automatically capture knowledge from support interactions, and transform successful resolutions into reusable scripts and automations. By integrating these steps, TeamViewer ONE helps organizations retain operational expertise, reduce repetitive work, and apply proven fixes more consistently across devices and environments.
“The real cost of fragmented IT tools isn't a single broken one. It's the handoffs between them,” said Sebastian Schrötel, Senior Vice President, Product Management, TeamViewer. “Every handoff creates additional effort and makes it harder to scale what already works. For the first time, we're bringing together the capabilities organizations need to move beyond fixing issues individually and start building a more autonomous approach to IT operations.”
The launch also marks another step in TeamViewer’s vision for AI-enabled autonomous endpoint management. By connecting troubleshooting, knowledge capture, resolution management, scripting, and automated remediation, TeamViewer ONE helps organizations build on previous support outcomes rather than starting from scratch each time an issue occurs. Over time, every problem solved helps organizations respond faster and more effectively to the next one.