Secure remote control: 1E and TeamViewer | TeamViewer DEX

Challenges

Limited visibility into user issues
Slower time to resolution
Increased ticket escalations

Resolving with TeamViewer DEX

Contextual launch from Device Pillar of ServiceNow incident
Secure, policy-based access controls
Audit-ready session logging

Benefits

Faster, context-rich troubleshooting
Seamless workflow for technicians
Improved security and access governance

Discover more DEX use cases

Gathering user sentiment data

Deploy custom, targeted surveys to specific groups or personas through the One Platform to gather actionable feedback that drives better decision-making.
Finding dynamic information in real time

Find dynamically named files, parse them to locate novel issues, and maintain DEX quality after introducing new products.
Enable network logging in web-based applications

Enable remote Chrome network log collection and automate log transfers for service desk investigations.

Take the next step

Discover how TeamViewer DEX improves productivity and lowers costs.

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