2025. 7. 18.
TeamViewer showcases DEX and remote connectivity at knowledge 2025 in Las Vegas
At Knowledge 25 by ServiceNow, innovation was on full display, and TeamViewer was right at the heart of it. From May 6 – 9, in Las Vegas, we connected with enterprise leaders, tech innovators, and partners to explore the future of AI-driven IT support, remote connectivity, and frontline operations.
As a proud sponsor and exhibitor at Knowledge 25, we brought our latest solutions to the show floor, drawing interest with live demos and insightful discussions on how our technologies, including the power of AI and automation, reshaping IT service delivery across industries.
Driving digital innovation, together
The event was a great opportunity to showcase our integration with ServiceNow. In a compelling keynote session, Alfredo Patron (EVP of Business Development), Doug Hynes (Solutions Engineer), and Nils Larcher (Senior Technical Business Development Manager) took the stage to highlight how the TeamViewer-ServiceNow partnership is empowering organizations to deliver smarter, faster, and more efficient support experiences.
They demonstrated how remote support is no longer just a tool, but a strategic enabler. By embedding TeamViewer directly into ServiceNow workflows, companies can resolve incidents faster, cut downtime and simplify compliance.
A spotlight on digital employee experience (DEX)
In a dedicated speaking session, Doug Hynes dove deeper into one of TeamViewer’s newest capabilities: Digital Employee Experience (DEX). With the recent acquisition of 1E, TeamViewer is uniquely positioned to offer proactive, AI-powered endpoint management, enabling IT teams to detect, diagnose, and resolve issues before they impact productivity.
Doug explained how this shift toward predictive support aligns with the future of IT operations, and how organizations can unlock a more seamless and satisfying digital experience for their employees.
Connecting with the experts
Knowledge 25 was about connection. We had the chance to speak with dozens of customers and partners who are exploring what’s next in IT and AI. The conversations were rich with insight and inspiration, from real-world transformation stories to future-facing strategies.
TeamViewer’s presence at Knowledge 25 reinforced our commitment to continuous innovation, AI-powered support, and human-centric technology. We’re excited to keep building the future of the digital workplace alongside trusted integration partners like ServiceNow.