18 mrt. 2021

World-leading technology company Bühler Group uses TeamViewer for remote maintenance and commissioning of its machines

  • High security solution for access to critical infrastructure through TeamViewer’s Conditional Access functionality

  • Low downtime of machines and increased customer satisfaction through real-time support go hand-in-hand with sustainability aspects through reduced travel activities

Goppingen, 18 March 2021: The Bühler Group, a leading global manufacturer of equipment and process technology for the food, feed and mobility industries, uses TeamViewer’s Tensor enterprise connectivity suite for technical support. With secure and efficient remote access to its systems, Bühler can react quickly in the event of a malfunction, support its customers in real time and thus provide production capacity worldwide for urgently needed foodstuffs, for example. After all, every day the food supply for two billion people is ensured with the help of production lines from the Bühler Group.

Via TeamViewer, the successful family-owned company even has the option of configuring and commissioning its systems remotely, for example in the case of geopolitical challenges in crisis areas or the current pandemic, which can lead to travel restrictions. By digitising its support processes, Bühler Group can fulfil supply agreements without interruption, ensure production cycles at customers in over 140 countries and thus contribute to the security of supply of a quarter of the world’s population.

The conditional access functionality integrated in the enterprise solution was particularly decisive in the decision to use TeamViewer Tensor. This means that access rights to critical infrastructure are managed and monitored centrally from the headquarters at Bühler in Uzwil, Switzerland, using granular roles and rules. This was an important component in the recent ISO 27001 certification of the Bühler Group. TeamViewer’s excellent functionality in remote rural areas with low internet bandwidth was also a key criterion for the software implementation.

In addition to the Tensor enterprise connectivity suite, the Bühler Group also uses TeamViewer’s augmented reality solution on smart glasses for knowledge transfer and training on construction sites and in manufacturing. Both scenarios significantly reduce the need for travel. Given the size of the Bühler Group – in 2020, around 12,500 employees generated sales of 2.7 billion Swiss francs – this generates an enormously positive sustainability effect.