Conditional access

Man in server room with laptop

Secure your support experiences and prevent unauthorized access

Conditional access gives you control over which devices, users, and user groups in your organization have access to certain data sources, services, and applications via TeamViewer Tensor.

With conditional access, enterprise IT and security managers can maintain company-wide oversight of TeamViewer access and usage from a single location.


Feature highlights

  • Re-use options help administrators select rules and manage options for all access controls
  • Expiry dates to conditional access rules limit access by third-party vendors and temporary workers
  • Centralized rule management within the Management Console
  • Assign permissions for remote sessions, file transfer, and meeting connections
  • Configure rules at account, group, or device level
  • Cloud-based solution provides greater flexibility than an on-premises approach


Use cases

  • Internal support: Prevent unauthorized connections
  • Third-party support: Minimize connection permissions for third-party support
  • Project-based work: Enforce time- and expiration-based access
  • Remote work: Deliver secure support experiences remotely

Key benefits

  • Enforce

    Define and enforce access rules at all levels of your organization.

  • Centralize

    Manage and control incoming and outgoing connections from a central location.

  • Restrict

    Limit user permissions at a granular level.

  • Rule-based

    Supplement your existing firewall with our rule-based access framework.

Frequently asked questions

Conditional access is currently available in TeamViewer Tensor Pro and Tensor Unlimited.

Expiration-based conditional access can be applied to users and their devices in any type of scenario. However, it is most relevant and useful where access needs to be restricted or is required only for limited time periods such as:

  • Project-based work
  • Part-time or temporary workforce
  • Interns

Yes. Expiration-based conditional access can be applied for new rules as well as existing ones.

Conditional access enables company administrators to control both incoming and outgoing connections.

Options define the access level and are activated via the ‘Features’ category. A rule is the framework which includes all these options as well as who can connect to which devices. An expiration-based rule provides a timeframe when the rule will be active.

Conditional access ensures you have greater control from a remote support standpoint so that the right people have access to the right systems at the right time.

Feature spotlights

TeamViewer Tensor enables enterprises to leverage the power of remote connectivity for managing and securing their device infrastructure – in both IT and OT environments.

In addition to indispensable remote access and support features, TeamViewer Tensor offers a set of features that is designed specifically to meet the needs of large organizations with greater security, compliance, and administrative requirements.

Why TeamViewer Tensor

360° security for your enterprise

Tensor is built with enterprise-grade security in mind to give you full control over every incoming and outgoing connection.

Even wider remote device support

Tensor allows remote support across all user scenarios and device types to ensure all your enterprise devices are covered.

Scale as your business expands

As your business grows, Tensor is ready to grow with you. Scale up by providing support from mobile devices to traditional PCs to IoT devices.

Governance and compliance

TeamViewer Tensor provides you with a 360° auditing and logging functionality, so you can track all activity performed on any device. This helps protect you from abusive claims and makes your business more compliant.

Classical IT and extended OT use cases

Companies that have a large digital footprint can leverage TeamViewer Tensor for both their classical IT support needs and emerging OT support for embedded devices.

Simplify and make your support experiences intuitive

Instantly add remote support and remote access capabilities to any enterprise ITSM application with the TeamViewer Integration Suite.